Help Center

If you have any questions about our products or your order, you can contact our customer service team via email, chat with us online, contact us via FB or call us!

For more information, please see our Contact Us page.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

To track your order, please followe: Support - Track Your Order - Enter your tracking number - Click "track". You can also check by clicking on the following link and entering your tracking number at: https://thekawaiipark.com/pages/order-tracking

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

We offer a 30-days risk-free return policy on our website. Please notice that returns must be in original packaging and condition with receipt. If the returned item is not in the acceptable condition it will be refused acceptance.
If the reason for the return is that you do not like/do not want it, the return postage will be borne by the buyer. Please do not return the package directly, and contact us for the return address.
We do our best to ensure all orders are perfect. We apologize if part of your order is damaged, or if you receive the wrong item! In these cases, do not throw away the packaging. Please contact us immediately at shop@xxx.com. We will deal with it immediately without a doubt.

To learn more about our return policy, please click here.