Returns & Refunds

We want you to feel confident shopping with Chicwoo. You may request a return within 30 days of delivery.

Return eligibility

To qualify for a return, the item must be unused, undamaged, and returned in its original packaging with all included parts. A receipt or other proof of purchase is required.

To start a return, email support@chicwoo.com with your order number and the reason for the return. Please wait for our return instructions before sending anything back. Items returned without prior authorization may not be accepted.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us promptly and include your order number plus clear photos or video. Once confirmed, Chicwoo will arrange an appropriate replacement, refund, or other resolution and cover any required return shipping.

Custom and personalized items

Custom-made and personalized items cannot be returned for a change of mind once production has started. This does not affect your right to a resolution if the item arrives damaged, defective, or materially different from the approved order details.

Non-returnable items

Gift cards and items marked final sale are not eligible for a change-of-mind return. If you are unsure whether your item is eligible, contact us before sending it back.

Return shipping

For change-of-mind returns, the customer is responsible for return shipping and for using a trackable service. Original shipping charges are not refundable. Chicwoo covers return shipping when we confirm that an item is damaged, defective, or incorrect.

Cancellations

Orders may be canceled for a full refund before they have shipped. Custom or personalized orders may be canceled only before production begins. Contact us as soon as possible; we cannot guarantee a cancellation after fulfillment or production has started.

Refunds

We will notify you after your return has been received and inspected. Approved refunds are issued to the original payment method. Your bank or card provider may need additional time to post the refund.

Questions? Email support@chicwoo.com.